taking ownership of each situation only helps our students in the long run.
We must always be there for the students. Help them when we can, but also be acutely aware that we don't have all the answers at time and may need to seek out wisdom from someone else in another office at the school that may be more aware of the answer to the question. Don't be afraid to ask for help.
THis is something our school take very seriously and we constantly see the rewards of it...go the extra mile. It doesn’t have to take much time, effort or cost, but doing something that is timely, a little extra special, and unexpected within the parameters of a request demonstrates that a student and his or her needs are at the top of the list—student-centered customer service.
I have gained a great deal of knowledge in this course. We have to set the standards and be the example. I honestly belive that true leadership should have Integrity, trust, Morals, and ethics characteristics. We are the professionals and students are watching our actions and take to heart the example we show. Its like our parents use to say, when you are in public, understand that you represent more than ourself. These students are our customers and our goal is to ensure excellent customer service.
We must act with empathy, timeliness and consistency with our students in order to achieve a compliance culture.
We must be a guiding light for our students. If we tell them we are going to help them, then we need to follow through. If we can't help them, then it is our responsibility to find someone who will. Follow up with the student to make sure he/she was helped.
I have learned a great deal regarding disability and the academic accomadations required of them. The materials presented in these modules are useful and appropriate to facilitate learning in the class. I have had the priviledge of educating students who have been medically diagnosed with some form of temporary or permanent disability. Now I have an added resource to further assist my students.
