Open and closed ended questions are very important to the questioning process. Open ended questions prompt a person to provide thoughful and possibly embellish on the information he or she is giving.
Closed ended questions are used more for clarification or to end the conversation.
I've learned the importance of open and closed ended questions, and when to appropriately determine which one to use.
I've learned that I have to be very aware of using more engaging questions as opposed to disengaging questions.
OPen ended questions really allow you to understand the persons needs and wants
I have learned the benefit of closed and open questions and when each is more appropriate. I also learned that below the line questions place the other person in a position of being defnesive which is not conducive to effective communication.
