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This section provided valuable information on how and when to address different types of students. It also provided useful information about strategies to employ when dealing with difficult students professionally and fairly while protecting the integrity of your course.

In an online environment, procrastination can happen more frequently, just for the sheer fact that students are not expected to show up at class at a certain time and they don't necessarily feel the pressure of knowing their instructor and fellow students face to face. I also learned that it's import to know your university's polices around dispute resolution and to document everything. 

I learned that there may be students who will challenge the system. Keep good communication and any disruptions that may occur in their file. Remind them of the guidelines also

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