Over the past year I have become increasing aware of the importance of publicity. With this awareness we have made several changes that are working. These are: 1)we offer free monthly tele-conferences. I give an overview of our program and they open it to questions. All someone has to do to attend is 'RSVP'. Last week I had 40 people sign up for the call. 2) We have started a 'Student for a Day' program. For a nominal fee people can visit our school for 1 day with a program designed just for them. This includes lunch with some of our students so that they can learn first-hand, how our students feel about the school. Both of these have been very successful. What's not working: I don't feel we are effectively using our demographic information to our advantage.

What are thical practices for rapport building when all your contact is by phone? There is a certain level of trust that is established by being face to face with someone that we as enrollment counselors for our out of state, online students don't have an opportunity to receive. It removes the elements of how your desk looks and how you are dressed and places the positive first impression on voice or communication. We spend so much more time reflecting with our students so we know that we are on the same page. At the same time we must cover the information without boring the student!

How do you stop someone from carrying on an irrelevant conversation?

How often should you reach out to students once they have enrolled within the course? Should admissions check to see if students are adjusting okay or should another department handle this task?

what type of body language shows that someone is feeling uneasy?

When talking to someone what's the best way to relate to a topic that your unfamilar with?

I really liked the suggestion to not use the workd why in conversations. The simply use of what is great alternative.

I am a high school rep so learning about how important body language is in communicating is very helpful.

Working as advisers, gives us the opportunity to learn about students' needs. How to use that information to benefit the student's academic growth?

It is so easy to hear a persons problem and tell them what they need to do to fix it. However sometimes our advice is not always the best advice. Work with a person by building a sound relationship with the person by understand where they are and how your guys can work together to solve their issue or problem.

Take your time to listen to the information someone is giving you rather in person or over the phone. You don't want to miss out on what someone is telling because you will not be able to help them unless you hear the whole story or matter.

Sometime a person can see you over the phone, your voice tone, your responds..People can see what type of day you are having just by the way you speak to them over phone. We should always check our smile to make sure its up and not down....

I was out eating one day at a one my favorite places that I love to eat. An older man walks in with rough looking hair, baggy jeans, a very old looking plaid shirt. Right behind him a younger man walks in with a business suite on very clean cut, shiny shoes with a very in a hurry look on his face. The waitress informed the old man to give her a second and she asked the younger man how can she help him, I felt unfairness form in my heart. The younger man said I need to order something to go and I’m in a hurry so can you please cut the small talk and take my order. The waitress took his order and offer the young man to have a seat at the bar while he waits, she left the older man still standing there waiting on her to help him. The younger man got his order paid and left, she then picked up her tip and then went to the older man and asked if he was ready. The older man asked to speak to the manager so the lady we and got the manager and as the manager walked up to the older man the expression on his face was very uneasy. The older man inform the manager what happen and he said he didn’t like it not one bit…..The manager said I’m sorry Mr. Taylor it will never happen again…The waitress with an I don’t care look on her face asked the manager who he was he said that’s the District Manager he just came from hunting and wanted his favorite dish…..Also he asked if I would let you go……The power of presentation can be the seen or unseen, always make sure that we present ourselves not based on what we see….

I personally don't think it's ever to late to apologize for a misinterpretation or a miscommunication. It's a similar rule of thumb that we have all heard of which states "customers always right". I don't feel like you cold ever go wrong with it.

The admissions field is a tough field to be a level 1 listener, how can someone combat this state of mind to be more successful?

Does the lack of eye contact always mean that someone is either lying or nervous? In some schools you get students that are international students, and their culture or customs might differ than those of our culture and customs. In these situations what is the best way to handle these encounters?

One thing that I kept thinking of as I went through this module was that most schools have a good amount of military members who attend, and in the military or at least in one branch that I can speak on behalf of we/they were taught to not use any body language in conversation, which was taught when going through boot camp, and enforced through out their military careers. With that being said would you think that it could also be a good idea to keep in mind the background of students. In this case military members in specific?

I have never used refined statement for emails. Can some give a generalize statement.