i now understand the importance of active listening, managing difficult conversation and maintaining a positive attitude

i have learned how to handle client inquires with patience, empathy, and clarity, enuring that their needs are met efficiently.

Throughout this course, i have gained valuable insights into effective client communication, problem-solving, and professional etiquette.

This tutorial showed my needed improvement and where I am strong. 

Very helpful

Very helpful

Very helpful

This activity reinforced it is okay to self care and step away from workplace stress when needed in order to combat burnout and fatigue. Taking care of me first will allow more long term successes. 

If decisions are difficult to make and hard to explain, taking time is a great action to take.  If an action will be difficult to explain to my peers or those in authority, then maybe I should refrain from the action because it may be unethical.  

Sometimes we need stress to take action, but we get to teach ourselves some discipline on how to turn stress on and off. Generally speaking, we cannot control all causes of stress, but we should identify the triggers for each episode of stress and design their equivalent for something we can control for two reasons. One, to trigger some stress in moments we are lacking motivation; and two, to turn off the stress we can control in those moments that we are in situations we cannot control and are a source of bad stress.

I learned a lot on working environment. Thank you for creating a moduel on this subject.

give yourself a break; be a kind and forgiving to yourself as you are to others

As a senior staff member, I realize how important it is to set a good example, especially for "newer" employees. I've learned that whether I like it or not, my seniority has an influence - if I exhibit positive work behaviours, others follow suit. If I complain, others complain.

Recently, I have deepened my understanding of modern diesel technology and welding techniques, which are crucial for preparing my students for careers in these fields. Learning about the latest advancements in diesel engine efficiency and the best practices in welding safety and technique has been particularly enlightening.

One major takeaway is the importance of hands-on training combined with theoretical knowledge. I plan to incorporate more practical, project-based learning into my curriculum, allowing students to work on real diesel engines and engage in welding projects. This approach will help them gain the practical skills necessary to troubleshoot and repair equipment effectively.… >>>

Every one has stress its how you manage it is what's important. 

Right now, I need to remember to only focus on the things that I can control.

Managing my level of stress has definitely been the focus the last few years and most importantly within the last year. With a lot of external stress that is out of my control, I've had to come to the realization that it is in fact something that I cannot manipulate the outcome of. By acknowledging this, it has helped tremendously. Another way I've helped cope with the stress is to take about 2 minutes during the day or whenever I am feeling overwhelmed and drop everything and just sit in silence or write down anything that I need to accomplish… >>>

Negative stress can really be tough and even detrimental to one's health if not dealt with properly.  First understanding that you are stress and then being honest about what it is that's actually stressing you can allow you to get proper help for yout stress. Yes I understand there are some positive stress that helps us complete goals or projects, but do understand that the stress even if you believe it's positive can become negative if not handled effective. 

Stress is good for everyone but how you manage it is up to you.  Boiling water can harden an egg, but soften a potato.

I am stressed at times but I can recognize it.