The biggest complaint of online learning is "Where's my professor?" I have heard this before quite frequently at a previous learning institution that only had asynchronous programs. Students were not given access to subject matter experts and were expected to use only what was available in the courses to "figure it out". Moving forward, if programs are primarily asynchronous in their start/end times, material and assignments, having a synchronous element to connect directly with instructors (and students if possible) may help incorporate more active learning.
