To me the biggest standout in this module is the importance of providing both learning and technical support. I believe that most teachers are comfortable with creating and implementing learning support structures in an e-learning environment as many of them can be implemented from traditional classroom environments. However, I believe that technical support can easily be looked over as we often see current students as "tech experts" that do not need technical support. Often times we may assume that e-learning assignments that are incomplete or not submitted are results of lack of effort or forgetfulness, when the reason could easily be a lack of technical support and a fear of "asking for trivial help".
I will apply what I have learned in this module by providing students with access to technical support (i.e. documents and videos for navigating the CMS). This technical support would be offered as a section in the CMS at the beginning of the course, and in the form of a follow-along walkthrough guide. This would ensure students have access to technical support at any time, and would eliminate any fear of seeking it out. I believe coupling this with set office hours would ensure technical support was properly provided.
