The message received is that we must get to know our students and always keep an open conmunication.
Student contact is essential to retention.
I learned that there is no universally accepted definition for retention. Every department may associate a different meaning with this word. Although we all may have a different meaning for it, overall it is a by-product of doing the right thing and it is everyone's responsibility to ensure the retention of the institution.
I learned about the unneccesary causes of attrition. While the causes are relatable, it is good to have the listed as key points. It's important too that messaging about student success at an institution has meat to it rather than being a feel-good platitude.
I learn the students retention is every sttuff member responsability, and the students can drop out if they don feel respected or short change.
I have learned different strategies to help accomedate students as needed. I intend to apply it by recognizing which appropriate accomedations a student may need.