As online CS advisor I think this module can be very helpful. You do want to make sure your student feels welcomed and calm so using techniques to respond when listening to confirm your understanding of what has been communicated is very important. They might not always work however it's good to know that you, as advisor, listened and utilized all your skills to help student
Being an attentive listener and responding with feedback that makes the student think about what they can do to resolve their situation rather than telling them what to do is very important. When having a discussion and sharing feedback, its very important to be careful with the words we use to "soften the blow" as to not discourage the student.
I feel like these concepts are great but somewhat unrealistic. I have found that when I make mistakes it often builds a rapport with my students because they see a humanistic quality. While these methods are meant to make us more approachable, I feel like for some it would seem disinginuine. While I do feel like I am an active listener, I also respond in a way that will prevent my students from feeling judged but sometimes you have to give them news they don't want to hear, such as, "I am sorry you are failing and the instructor is recommending withdrawing at this time." There isn't a nice way to say or hear this type of news.
I learned to use gestures that match my words. I learned to use "softeners" to be less negative. For example, your summary is a bit lengthy is better than you should never have a summary this long. The recruiter will never get to the good stuff.
Provide a comfortable welcoming environment for the student. Be an active listener, react and acknowledge as they are speaking. Listening is not about constructing an answer or solution. The grow model helps the student be in charge of what is happening. Providing constructive feed back will help the student without offending them.
In this section I found the snip model as a way to give constructive feedback very helpful. When the feedback is specific, neutral, immediate, and practical the students are more open to receiving it, they have a actionable items to follow up on.
Much needed reminders. What I've learned and what I will do differently are subsumed in the following take-aways: 1) Don't interrupt--for do so might mean that you are not listening attentively or with a mind to make meaning of the speakers thoughts and ideas. Whatever I'm thinking--if it's valueable--will come back to mind; and 2) Calm down enough (when activated) to avoid offering "constructive critiques", which will always sound judgemental if not tempered on the front end of the remarks. This time is a perfect way to keep silent, allowing the student to share.
An effective listener is someone who actively engages in the process of listening to understand and respond appropriately to the speaker.
Listening to students will give you more insight on how to help them with starting a new career.
To be an effective career advisor, one must always exhibit good active listening skills through the use of silence and body language. When students feel heard and understood, they will most likely feel confident in their next steps.
Building strong relationships and being an effective listener are the main pathways of your student's success.
Using a formal framework can help you build a better rapport.
Stick to the facts, be compassionate, and offer alternative perspectives. I expect the acronym frameworks to be used in my immediate future with my team and how I am able to handle their concerns as well.
Being an effective coach requires empathetic observation and listening. By actively listening, we allow ourselves to have time to respond in a positive way, instead of simply reacting. This allows for constructive feedback instead of judgement and criticism.
I like the SNIP model which stands for specific, neutral, immediate, and practical for feedback. I think it reflects a strong communication and conversation that definitly lead to positive growth
Active listening is very important and being able to read the depths of understanding is something I plan to implement and be more mindful of.
The Listening Process - Sense, Interpret, Evaluate, Remember, Respond.
Constructive Feedback and thinking before speaking, also to keep any personal biases out of the feedback
This has been a wonderful refresher on active listening, body language and positive feedback. It is good to take a step back as a counselor or coach and assess yourself to ensure you are using these tools and ideas effectively.
I've learned that a nonjudgmental and active listening style will encourage rather than discourage students. In the future, I will apply useful frameworks like OPUS and GROW to assist in coaching.
Listening is key with career coaching. Listen to what the student is saying and not saying. Make sure that we are acknowledging their concerns be restating what was said so that they know that we paying attention to them and hear them. This will build trust and allow them to come to us when they need help.
