In this module I learned how to keep course records: creating email folders, desktop folder for each student or each assignment per term or per student. Communicate effectively with each student, by discussion post, live chats, office hours, one on one email counseling. It is okay to counsel students via email, it is secure way to counsel students and keep a written record of conversations. Dealing with undesirable behavior by addressing different type of negative behavior students live the intimidators, noisy, procrastinator type students. Minimizing student attrition by identifying the students who may feel alienated, technically challenged, and/or lost.