Break the ice!
Welcome to the brand new Admissions Performance Group! Simply put, this is the 80-20 rule in action! It’s probably safe to say that 20% of development is through formal training and 80% is through informal learning. We learn by doing and by sharing. So let’s get our learning community for Admissions started. Who is going to break the ice?
I agree with your post; In our organization we get regular training but must of my knowledge comes with trial and error. Must of the time the theory behind the training is excellent and a good motivator tool but the reality is that when you try to put it in practice does not apply to the reality of the job.
I found that the material that I learned in the MaxKnowledge course contained relevant material that I can use in my day to day routine. It also made me more aware of the things that I could do better on. I'm now more focused in to building on my skills and doing a better job with building rapport and give more tours and fewer "power walks" around the campus.
I have been an admissions rep for a little over a year now. I found this training made me realize all the areas that I lacked in knowledge. It halpe me to see that, although I have been trained before, there is always more to be learned, and room for self assessment.
I have worked in post secondary ed for over 16 years and I believe it was productive. However, I spent my first years in the business in public and non-profit private universities. I always lookout for the students best interests. I am aware of the nature and the history of for profits so I took the lession with a grain of salt. The stucture provided will help the most in obtaining, attracting, enrolling, and retaining productive students.
I have been in the admissions field for about 4 years, and I am constantly learning new techniques as market conditions change. I think MaxKnowledge has been an excellent course geared to providing key training elements for admission representatives. There is always room for self improvement and I like to think of myself as a lifelong student of this position.
I recently just started my career as an admission rep, however, I've been in customer service management for the past three years. When new associates first started, I used a training module that was similar to maxknowledge. This helps associates listen to what the customers are saying, and pickiing up on their body language. There will always be opportunity to re-learn these skills until they are perfected.
