The concept of an "Intelligent Heart" was also quite intriguing. In fact, the importance of learning to recognize, accept, and help our students transform some of their negative emotions is something that may truly benefit those who are struggling. It's easy to see the complaints or frustrated students as a problem, but when we take the time to see them for more than the situation they are presenting and the emotions they are experiencing we can serve them better.
I found the section, "Attention=Retention" quite interesting as it was seemingly true during my undergrad experience. In fact, part of my retention during the initial year which was quite difficult for me was due to an instructor and faculty that maintained a close relationship with me. In some sense I felt part of a community and I was cared for by staff. I plan to take the advice learned here to seek out 5 students on a regular basis.
