Model, Mentor and Monitor the Right Kind of Traits

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Discussion:

Model, Mentor and Monitor the Right Kind of Traits | Origin: RT104

Sometimes we (staff) get caught up with the pressures placed upon us that we tend to forget students are our clients paying for a service. Good customer service starts from the way the phone is answered to how we make them feel when they sign the dotted line. We at first are excited and then amnesia sets in, and we forget customer service skills. That is something the whole campus community should never forget. Treat the students as we would like to be treated.

Related Learning Opportunities

RT101 - Improving Retention through Timely Intervention

RT102 - Orientation and First Week Activities to Increase Retention

RT103 - Implementing Successful Student Retention Strategies

RT104 - Best Practices to Enhance Student Retention

RT105R - Raising the Bar to 'First-Class' Customer Service

Student Services Performance Group