This material reinforced that student retention depends on perceived value outweighing cost, and that student perception shapes satisfaction. Even well-intended policies can damage trust if they feel inconvenient or uncaring from the student’s perspective.
I learned that cost includes more than money. Students also consider time, family responsibilities, work demands, and lost opportunities. Retention improves when institutions intentionally add value through meaningful interactions, proactive support, quality service, and practical learning experiences that continue beyond orientation.
The content also highlighted common student fears, such as not being smart enough or not fitting in socially. Involving current students as mentors and role models helps reduce these fears and strengthens connection and belonging.
Overall, retention is influenced less by individual policies and more by a consistent, student-centered culture that continually reinforces value.
