I would definitely need to be a better patient listening person, I have loads of empathy & I do put myself in peoples shoes and I do go home and sleep on it , but I try to resolve the problem before it starts , so once again I would need to be patient & listen , communicate SLOWLY { not try to jump ahead } . So the student feels heard not rushed , I would like to sit on many seasoned professional sales associates , so I could see , how when one tactic is not working how they switch to better communicate with the prospective student. The professionals I have worked with in the past, are very smooth, eloquently spoken & that is something I would strive to aim my goal at and or for.