This section was a reminder, but what took me back under "Bringing Questioning and Listening Together" bridging the gap between what is being said and not heard, and asking open-ended questions.
Taking notes is important, even if you do shorthand notes, makes sure to go back afterwards to write out to meaning so you are not leaving anything out.
I believe you can never review information on active listening enough. Sometimes doing repetitious work, you may miss something, so having a refresher or even seeing it different helps.
