-Active listening requires that you pay attention, show that you're listening, provide feedback, defer judgement, and respond appropriately.
-In the 6 distinct relationships b/w body language and verbal messages, the most significant relationship to look for is when body language contradicts the spoken message. This is very common and it's important that you recognize these occasions.
-When you allow your mind to create a mental model of the information being communicated, your brain will do the necessary work to visualize the communication - thus keeping you focused, with senses fully alert, and engaged in the conversation.
-Good listening is critical to your questioning skills for 3 top reasons - 1) listening is purposeful 2) listening requires control 3) listening & skillful questioning require total focus & engagement.
