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Good afternoon everyone, I did enjoy this session, because it helped reinforce important skills that I need as an administrator.  One part that did stand out to me and I plan on implementing is making sure to saddress the potential student by their first name during a conversation.  I find some times potential students call just to get two or three questions answered, but now I will seize the opportunity to ask them their name, and how they heard about my school, just to build a relationship with them prior to sharing information.



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