I learnt that when communication is stripped of any physical or vocal cues, you are left with the typed word. The words we use reveal much about our attitudes and intentions. It is important to be thoughtful with language and use words with positive or neutral connotations to convey a supportive, nonjudgmental attitude, especially in the absence of nonverbal cues.
Acknowledging students’ presence, emotions, thoughts, and concerns communicates to students a willingness to listen and that they are deserving of individualized attention. This statement clearly demonstrates social presence in online communication and can augment attention, relevance, confidence, and satisfaction(ARCS Model)motivation for achieving engagement and retention of online learners.
