Online learners want to feel that they are part of a class or program and that they are valued as students.  The more they can become engaged in the course the more they will feel they are contributing to the learning process. This group is for educators who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 

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Online Learning | New blog by Jennifer Birt

This course has been good tor ead to give me ideas for the future with my online courses.

What does your writing show about your work ethic? | New discussion by Crystal Civitillo

What does your writing demonstrate about your work ethic? Is it possible that careless grammatical errors can demonstrate to a future employer a correlation between how you perform in writing and how ...

Communication Code of Conduct | New discussion by Tara Strawn

I had not thought about having a code of communication conduct to help the students have a clear understanding of what the communication expectations are. 

Students who do not know they have a disability | New blog by Alice Duszkiewicz

Doing online classes can show a student with an ADA disability.  How can an instructor help an student who does not know they have an issue?

EL108 | New blog by Linda Henderson

Very informative

El108 | New blog by Linda Henderson


Communication | New blog by Linda Henderson

Great communication material

Importance of individualized feedback in addition to Rubric | New comment by Katherine Conway

Following a recent Webinar, I see ways to personalize the Rubric grading process. Having an Analytical approach vs Holistic means greater feedback can be given to students. It is also important for...

Dealing with Procrastinators | New comment by JUDITH DACUNTO

i teach a blended learning course where I have face-to-face with my students several times a week.  I suggest that they use whatever technology or skills they use to remind themselves of other...

Importance of individualized feedback in addition to Rubric | New discussion by Katherine Conway

The Rubric can often become an automated response that is comprised of clicking on multiple criteria boxes with little individualized or meaningful feedback included in the process. Generic responses ...