Online learners want to feel that they are part of a class or program and that they are valued as students.  The more they can become engaged in the course the more they will feel they are contributing to the learning process. This group is for educators who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 


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Understanding True Colors Personality Traits | Origin: EL117 | New comment by Hinde Fertig

When I think about people I know I can usually pinpoint their brightest color, but we're all a mixture of traits.

Foundational Personality Trait Models | Origin: EL117 | New comment by Hinde Fertig

Important to recognize and adapt to the differences in individuals. Also important not to make assumptions about them based on a quick superficial personality assessment.  

Online Communication Strategies | Origin: EL201 | New comment by Benjamin Cuatt

I also appreciate the (relative) emotional connectivity of video conferences. They offer the opportunity to check in with my students in a way closer to in-person converstaion. I have found that...

The Role of Technology | Origin: EL201 | New comment by Benjamin Cuatt

I have so far found that technology and online learning to be an asset to students. They have told me that they appreciate the lectures and demonstrations being recorded, as they are able to revisit...

Connecting Instructors’ & Students’ Personality Traits | Origin: EL117 | New comment by Philip Gray

Different teaching styles combined with students personalities can make the learning process for teachers and students more efficient.

Successful Instructors’ & Learners’ Personality Traits | Origin: EL117 | New comment by Philip Gray

Getting to know the learning styles or learning habits of students is helpful in determining your approach to teaching.

Understanding True Colors Personality Traits | Origin: EL117 | New comment by Philip Gray

I am going to evaluate my students and figure out what personality color each is and use that to enhance my teaching. 

Foundational Personality Trait Models | Origin: EL117 | New comment by Philip Gray

Students personalities are good to observe so that you can get to know your students better and help them succeed in their learning goals.

Understanding Online Learning | Origin: EL201 | New comment by Benjamin Cuatt

I have already seen difficulties in online learning, as we were all thrown into the deep end of the pool (so to speak). The technology gap is very apparent, and has severely limited the ability of...

My classroom | New blog by Melisa Holdbrooks

I am excited to import some of the knowledge that I have received through this training and use it with my online classes.