From this module, I’ve learned how critical it is to establish communication guidelines and manage the entire communication process intentionally and consistently in an online learning environment. Civility is not just about being polite—it’s about creating a respectful, supportive space where instructor-to-student (I2S), student-to-instructor (S2I), and student-to-student (S2S) communication can flourish.
One key takeaway is the importance of setting communication protocols upfront, including expectations for response time, discussion board participation, and appropriate behavior. These guidelines help prevent misunderstandings and reinforce academic integrity. I now understand how essential it is to include clear policies—such as FAQ discussion boards, email hours, and academic honesty contracts—within the course syllabus or as a separate assessment to ensure students fully grasp expectations.
Going forward, I plan to apply this by developing a pattern of communication that is clear, consistent, and inclusive. I will use technology tools strategically (like Zoom for check-ins, text for reminders, and email for more detailed messages), and I’ll regularly assess their effectiveness through both formative and summative feedback. I will also prioritize modeling respectful communication and ensuring students understand both the expectations and the consequences for not following them.
By managing communication proactively and civilly, I can help foster a learning community that is respectful, well-organized, and highly engaged.
