I've learned ways that I can help keep students on track, by better managing the disruptive and intimidating learners. Technology challenges, which I did not consider as much with a younger student population, are one of the major factors for students dropping online courses. I like being the one to reach out to our technology department in advance to step in and help the student even when they haven't necessarily asked for it. I realize that some students may be shy or embarrassed to admit technology issues.
