Some guidelines for managing counseling via e-mail are:
Inform learners that, depending on the nature of their inquiry, you may assign someone else to provide an answer.
Avoid promising immediate responses; however, try to maintain, as a minimum, a 24-hour turnaround time. Some inquiries may require shorter turnaround times. Use your discretion.
Provide learners with a list of the types of inquiry to which you are authorized to respond.
