<p>Some criteria for classifying personal e-mail messages are:</p> <ul> <li>Confidential.</li> <li>Public.</li> <li>Urgent.</li> <li>Junk.</li> </ul> <p>Treat all personal e-mail messages with the degree of confidentiality they deserve.</p> <ul> <li>Remind learners to review the questions and answers in the Frequently Asked Questions (FAQ) area before they post their questions in the designated common area.</li> <li>Ask learners to wait for at least 24 hours. If by that time they have not received a satisfactory answer to their question from other learners, they should forward the question to you.</li> </ul>