Managing the online enviornment can be more challenging than managing a traditional classroom in the fact that literally everything you do is written down in an email, text transcript,video recording, discussion board, assignment feedback. It can be scrutinized and needs to be professional, direct but empathetic, firm but sensitive. Never responsd to a student with a negative emotional response, as this is a documented conversation. That being said, because we do interact with students in a written manner, keeping records, emails, assignments etc if an issue arises is a smart idea. Just like documentating a patient assessment is imperative for the nurse, as is documenting in the online classroom setting.
