I learned that you can counsel a student via email or a chat session, but the communications need to be private and saved for documentation. I also learned that one way to identify noisy students in an online learning environment is to monitor students who get off the subject for the assigned discussion topic and introduce new topics. Lastly, conducting a survey that focuses on tools needed to complete assignments at the beginning of a course may help you identify students who are intimidated by technology. This is helpful because some students drop out of the course as a result of technical issues. Thus, having knowledge of students who are intimated by computer technology, have no access to computers, are experiencing technical issues, and effectively resolving these challenges, will be helpful in motivating non-technical students to continue taking the course.
