The two points that stand out to me in this section of the module are:
- Before the end of the first week of the course, send a personalized message to each student. Identify any aspect of the student's biographical sketch you believe is safe to discuss. Send your personal comments. Remind them of your virtual office hours.
- Be sensitive to concerns learners express and questions they raise, and be consistent in the manner in which you provide timely feedback.
I think it is a special touch for the instructor to send a “personalized” message to each student because it demonstrates that the instructor took the time to review and reflect on the student’s posted narrative prior to responding to it. Being sensitive to what the learners express as their concerns exhibits the instructor as a supportive educator who acts as a reliable guide rather than just a lecturer. It emphasizes empathy, responsiveness to emotional and academic needs, and a fair, structured approach to communication.
