Online enrollment is growing at a rapid rate, as is the technology that supports online instruction. Instructors need to have strategies that will help them to engage online learners as well as provide them instructional support when needed. This group is for online educators who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing education landscape. Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance.