Using a CMS requires us to have a full understanding of the platform and know the organization of the CMS and how to use all the tools that are available in the CMS. We should ensure, as we normally would, that we use structure and set clear dates and expectations. We also need to be sensitive to the frustrations our students may face and be knowledgable enough to help and have IT numbers handy when we cannot solve the problem. I also feel it is alright to let our students know we have to find an answer. We are human and may need help sometimes as well. I have found that when I let them know I will find out the answer, they respond well.
