Different students have different needs, so it's vital that instructors be able to wear all four pair of shoes: *Instructor. Some students are fully capable and have no questions, and are thus just looking for straightforward instruction. *Social director. Some students are in the online environment to meet people and make connections, so we should be available to facilitate such activity. *Program personnel. It's out job to provide feedback in a timely fashion, and *Technical overseer. Students must feel comfortable with the technology we use to facilitate classes.