Kathy,
Wow, what a great post. You make such good points through out your post I don't know where to start. I think one of the most important point you make beside the technology achieving the learning objective is the practicality of the technology doing that it is suppose to do and providing instructors with the information they need to to assess. this doesn't always happen and it is so frustrating. Also, the skill set of the students makes a big difference in the experience of the student. We cannot ignore that.
Dr. Kelly Wilkinson
