Managing emotions is a fine art that very few people have mastered. I am asking for advice on the following: Let's say you sit in an area at the office where you are surrounded by many employees because of lack of space. So therefore you are constantly hearing other people's conversations, and a lot of them are not appropriate. Specifically, you hear others talk trash about other employees, the school as an organization and even students. Let's say you have given suggestions on handle to handle these feelings on many occasions, but they never seem to take your advice--they just continue to complain. They are all talk and no action. So what do you do? This has happened to me a lot and I have had to keep myself a time or two from losing my temper.