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Reply to John Monsam's post:Yes I can understand how it is sometimes easy to slip into an emotional position when it comes to our students, because we tend to empathize with them after spending a certain amount of time with them. Sometimes they will come to you with confidential information, ask you for advice and so you become part of their lifeline inventory. It's definitely best to listen and remain objective, expecially when you know something personal about them. You may even be subject to experiencing an emotional outburst from one of them. At the end of the day, they rely on us; they trust us. They need us to be their rock sometimes, and being ablt to be objective is so important to the outcome of a situation like that. Thanks for the share, John.

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