Expectations are critical in this area. Teachers need to be consistant with how they manage those expectations. In dealing with these students, we need to empathetic to situations, but still enforce the expectations/rules. Its about guiding and mentoring students to be better, not treating them like kids. Work together, advise and create action plans to move forward with.
For me the secret has been, set expectations, hold the student accountible, if an issues arrises- provide guidance and create an acction plan to move forward with, then ensure that acction plan is re-visited and advising is continually happening.
