I have taught many students over the last few years and have run across some that are in the anger mode. I have learned to de-escalate the situation by calmly listening to them as well as making them feel like they matter. You never get angry with them I have learned in life not in teaching as it would only fuel the fire. I have also dealt with many students that are Veterans with issues of PTSD and TBI's and I feel I have handled them appropriately and they still come to me when they are having an off day. If me listening does not seem to handle the problem I will also talk to our DOE and make her aware of the situation and have them go and speak to her. With adult learners it is much different than children because they are adults and we must never judge for we do not know what may be going on in their life, therefore we must always listen and let them know we are understanding.