College students need to know that they are important to their instructor. They need to know that their instructors understand their situations. They need praise for positives (scores, behavior, learning a new skill, making progress in a difficult area). They need to know that they will be heard, and their concerns accepted. They need to know that their reasons for being in class are respected. They need to know what their options are when life "jumps up and slaps then in the face," as I say. Understanding and compassion for the students can be given while still remaining professional. I share several personal things about my life when I introduce myself to my students, this helps them to know that I have been where they are.