Measuring Performance | Origin: ML146
This is a general discussion forum for the following learning topic:
Measuring Performance
Post what you've learned about this topic and how you intend to apply it. Feel free to post questions and comments too.
I have learned that effective performance measurement starts with clear critical success factors and KPIs that align to strategy, using a mix of leading/lagging and objective/subjective metrics, then setting realistic target ranges and reviewing trends rather than reacting to every fluctuation.
I’ll apply this by defining a few focused process and customer-satisfaction KPIs for my team, tracking them regularly, and investigating root causes before adjusting targets or processes.
There are many different ways to track performance
Effort does not necessarily increase output.
