take the  time needed to make a decision  

I learned how important delegating is in order for my team to grow, stay interested, and free me up to focus on the mosre important parts of my job.  

Be an offical observer at all times and use this information to excel as a leader.    

Leaders should not be afraid to make decisions and guide the group. The leader must be careful to allow each member to express their thoughts without interruption.

I like how the traning noted that courage and integrity best predict leadership success. I will also take away many tips about how to unify my team and find a common purpose. Talk less and listen...

True change only happens when everyone involved has a part in making the change a success.  Contributing to the change lets everyone know they have a place with the organization and that they...

being aware of the issues that staff must be addressed in such away that includes the employees.  

Change is inevitable. We just need to embrace the challenges and manage it so there is no overload.

The art of asking questions to elicit purposeful information. I will need to practice the art of asking purposeful questions.

Develp a good team, work environment, create an effective mission statement that all can relate to.