This module reinforced the importance of relational communication in supporting student success and retention. I learned that effective communication goes beyond providing information; it involves intentionally building rapport, validating emotions, and creating an environment where students feel heard, respected, and supported.
One concept that stood out to me was the use of tentative stems and check-out statements. These strategies help ensure that I accurately understand students' concerns while encouraging open dialogue and collaboration. I also found response sequence to be valuable, as it emphasizes first acknowledging a student's presence and emotions before addressing concerns or offering solutions. This approach can… >>>