We are a boutique film school in one of the most competitive markets in the US - Los Angeles, CA. It's been 18 months since the grand opening and it still feels like we are just opening the doors here. PPC, editorial, media buys. We've tried a plethora of things and nothing seems to quite increase the leads as we'd hope. Recommendations?

Any ideas about how to connect to younger, shy students who have been over protected by helicopter parents?

What are the best techniques for advancing listening skills? Are there any good videos on You Tube that are recommended?

What is the best way to improve listening skills?

What are the current best practices for engaging students on social media?

we prefered to use face to face method of comunication because the capacity to answer question at the moment it is important for the courses that we have.

I find sometimes it is difficult to communicate through emails, and instant messaging all the time, because you can't understand the tone of person. Sometimes you read more into things that what should be. . .thoughts or tips

How do you determine who gets the leads when calls come into the office?

This new generation has no goals set.

I have found that our team is divided in groups that tend to throw blame over other members of the team. I am sure that is not a new thing in any company. Friendly meetings that invite the members to get excited about projects and promotes "brainstorming", almost always create an atmosphere of cooperation and unity.

what would be the estimated time for a follow up call?

what is the appropriate number of days in a row should you call(if they are not answering)to see when they would like to Re-Schedule an appointment?

I have tried ...this is our most popular program, I have a class beginning next week, seating is limited, I'm so excited and would like to help you get started.

What should the main hidden obstacles be that should not be mentioned over the phone?

In the "TEN COMMANDMENTS" for outbound calls, Rule #3 states that we are to keep our calls brief and that the purpose of the call is to make the appointment. We are certainly to build rapport, gather information and give information, but we still want to keep it brief. On the quiz, #5 says, "It is essential that you keep your calls brief. TRUE or FALSE? I answered True since this is what Commandment #3 said. But it was marked wrong. False is the answer because we are to build rapport. These are contradictory. Please advise as to the correct course of action.

I'm wondering why in Module 1 we were told to change our tone on inbound calls but in Module 2 we were told to use an even tone for outbound calls; each call is just as important so why the difference?

Many times when we tell students under the age of 24 to come in with their parents or their parents taxes for financial aid they say they support themselves, do not live at home, or do not speak with their parents. Many parents are uncooperative and will not provide their information or sign for loans. Do you have any suggestions to overcome this? Dependent students cannot receive financial aid without parents income information.

This is a subject that is needed while others in your office are speaking

was the most interesting to me because I fell its something we always have to work on and improve