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Remember Admission Representatives are not Counselors

Many of the students I speak with have not had much support or positive encouragement throughout their life. Sometimes when I talk with these students I feel that I am in counselor roll. I know that is not my job or that I am not authorized to be in that counselor roll. However, sometimes I struggle with reminding myself where the line is drawn between being an Admissions Representative and a counselor. Does anyone else have the same experiences and feelings? If so, what do you do to stay on the Admissions Representative side of things?

New Representative

Hi everyone! I'm a new representative who is completely new to the admissions field. I was just wondering if anyone had any tips or words of wisdom they could provide? Also some tips as to what to put in the resource notebook? I really like that idea & think it could be very helpful! Thanks! Jessica Beal

Complaince

It is a shame that there are so many schools that are not providing students with the correct information needed.

Social Networking

Do you guys use any of the social networks to reach out to students if so what to you say?

Follow Up with Students

How are you guys keeping track/ following up with your current students and perspective students?

Transferring credits

I was not aware how specific the policy is on credit transfers. Institutions have made it very difficult to move from one institution to another

Stay Up to Date

I will review the laws to make sure there were no changes and I will keep an updated copy for myself and in my file cabinet.

Admissions paperwprk

I do. They will ask things about tuition or refund policies. I go over those things with them at the time they ask, as well as when we go over and sign the enrollment agreement. I actually feel it make the process easier when they ask questions.

Transferring Credits

Anyway know of a way to find out if there are any agreements between colleges and transferring credits?

Resource Book

I have a binder that includes updates and memos relating to my school, minutes from weekly meetings, and also different policies and proceedures. My school's catalog and employee handbook are also in my resource binder. I am always adding new things to my binder.

rule 3332 - 1 - 17

About how often is the law changed that effect agents?

New Representative

Hello! I am looking for any tips or words of wisdom for a new rep just starting out in the admissions field. Thanks!

credits

More training in this area is needed

keep updated

This is esential in my opion we need to do better at this

enrollment agreement

I feel admission reps should be required to be tested on this when any change is made

resource notebook

we have made one here that is very helpfull to new hires

Up to date and compliant

It is essential to stay compliant. Being non-compliant will get you on the other side of the door. What techniques do you guys and gals use to stay up to date.

Understanding the institution Awesome Agents

The best agents know how the students will make it thought the school. This means career services, student services, the library hours. These are the agents who are really successful because they care.

Admissions paper work

This information is extremely important. Our company provides much of the same information that is in the catalog as part of the admissions file. Do you think this is redundant or good practice

Selling the Experience

While the ultimate goal is to recruit students for the school, I think it is incredibly important to sell the experience. This isn't just an education, it's a journey, an accomplishment. Being able to properly use the tools and relate them specifically to each prosepective student is key.