Have short training meetings with campus staff is effective way to instill customer strategies.

Hire very good people and not just hire people to fill open positions.

Stress is most of the reason our students give up

Having a warm welcoming class creates retention 

Take care of external customers is important.

The first-day experience is essential for student retention. Late-arriving students should have access to information that is helpful for academic success.

Successful graduation starts from the first day of orientation. Providing students with a solid foundation. 

Not only can orientation be informative, but it can also be fun. Providing information on where to get help and meeting with faculty members. Setting the foundation for a healthy college experience.

What I gained from this module is that I have to be available for my students from day one, not only with knowledge but also with my time and resources. I have to build a community of trust and a safe space to foster productivity and retention, enabling academic success.

Companies are now providing inhouse customer service and not outsourcing it.