People are less likely to abandon a course or feel overwhelmed when they feel that they have a community. They have that support of either assistance or assurance that they can rely on.

Intervention, praise or correction or assistance, must be given within a close timeframe to an incident. Otherwise, it might not be helpful.

People often write of Stress like it's a bad thing. It just means a situation that forces a person to adapt and change. Sometimes that stress is good, sometimes bad. I think that Stress can be useful because it gives the student something to overcome and improve. Granted, stress like a broken vehicle, no childcare, or similar are not something that we can assist with and would be more negative in their lives. We just have to know that sometimes we can do something to help, sometimes we can't. 

There are a multitude of reasons for student retention issues. It might be something that we cannot control or plan for. There are times when a student just needs time off, but that can be dangerous because an abandoned task is easy to ignore the longer you are away from it.

I like to let the student's know there is light at the end of the tunnel!

I learned that as an instructor it is my responsibility to look out for the student's overall well-being.

By listening to our students we can develop professional relationships that will help them achieve academic success!

Us as the staff need to make sure that we hold our self to high standards and are on the same page when it comes to the students. Being consistent and setting the expectations from the beginning eliminates any confusion of what we expect from them. We need to have a good foundation for the students to lean into during their time with us. 

You have to be and make a positive impact for the students to excel and be successful. Yes, most of it is on them but we need to make sure we give them all the support and resources to be able to do their best. 

The students (and staff) are customers who all play a vital role to the business. We want to make sure that we are giving them the best experience and tools to succeed.