Listening with the intent to understand is called empathetic listening. 

Appreciative inquiry gives people a chance to be heard. It can generate opportunities for people to dream and share their dreams.

Kinesthetic learning involves physical experience touching, holding, feeling, doing, all those practical hands-on experiences.

People with a strong ability to self-regulate can motivate themselves and others around them. To show empathy listen wth your eyes, ears and heart.

Anyone can become a leader, once the put there mind to it and prepare themselves.

I have learned that the industry changes on a dailey basis

Within this module, I was able to learn more of the traits and qualities of both leadership and management skills.

Leaders and managers play essential roles within any organization. While their tasks and responsibilities differ, they complement one another to support overall success.
 

I found it interesting but not surprising to read through the myths. One I found to be especially interesting is the one that states 50% of employees leave their job because they have a bad manager.

Being able to come up with new ideas of tackling problems and improving processes is an absolute necessity in every line of work, but especially in education. Things are changing daily, and often times, a simple switch in the way a process is done or eliminating a form or meeting can help streamline and improve things. It's just a matter of thinking in new ways.