Different factors lead to the obstacles in which students struggle to complete their education. It is critical that institutions identify how students enter higher education, whether they struggle with entry, and what that means on the back end once they start classes, etc. Are there correlations, and what are they?
Once the institution understands the student population, it is important to have support and steps to help guide the student to a successful outcome. Of course, the responsibility is on the student but the institution plays a role in the student's success.