The Problem-Solving Techniques modules has a lot of superior information on how to define and solve the problem, without making assumptions.

During the training, I gained valuable insights into Leading with Generative AI. I intend to apply what I’ve learned in Sharing Knowledge, I will share the knowledge gained with my colleagues through Generative AI , which will help reinforce my learning and support the team’s overall performance

what to and what not to avoid 

Taking action in increments helps you see the partial results of your fix, and determine if the action will be successful if fully implemented.

group decisions are good 

Developing a strategic mindset involves anticipating change, asking questions, evaluating options and adopting a big picture perspective.

Analyzing the problem before taking any action would be the first thing first. Then proceeding with the best options to resolve the issue.

I learned alternative ways besides just brainstorming and the importance of gathering necessary information to prompt session.

Dr. Robin Vedders