The online learner of today, is not the same that it was when I was a student taking classes online 20 years ago. This generation of online learners are groomed to be comfortable and confident with online engagement. Our approach to ensuring their online experience is exceptional is how we stand out. by ensuring we engage immediately and with clear expectations of our engagement policies will set everyone up for success. Attempting to make their educational experience exciting, positive and rewarding is our role in ensuring we have students, not only return, but graduate.