Online learners want to feel that they are part of a class or program and that they are valued as students.  The more they can become engaged in the course the more they will feel they are contributing to the learning process. This group is for educators who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 


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Micro blogging | New blog by Cassandre Milien

Hello all,   To be completely honest with you, I didn't even know that I can use microblogging within our online classroom. Especially, the use of Twitter. Twitter is probably the most well-kno...

EL106 | New blog by Tonya Smith

Good training on differnt assessment types

Know Thy SELF! | New discussion by Melissa Caperton

National Seminars has a free SELF assessment that I love to use with my teams.  I've shared it with my students as well to help them understand their personalities and they love it.  It's a ...

EL 105 | New discussion by Tonya Smith

Wonderful module to take a look at different ways to communicate with students. 

Engaging online learners | New comment by orel ramirez

I have found that some students who bring their computers to the classroom setting are often distracted with the opportunity to surf web pages not related to the coursework. In the online...

Communication | New comment by Alexander Estabillo

Yes.  Communicating online professionally can be challenging.  Sarcasm, ...

Communication | New blog by Marie Moran

I feel the I've learned very much from this course. I'll take a closer look at types of communication within my classes. I want my students to feel my presence as much as possible and communicating th...

Dealing with Procrastinators | New comment by Fred Fraser

Make sure students understand that their late work in school will cost them a lower grade, but late work in a job will cost them their job. Meeting delines is more of a job requirement, then whatever...

Communication | New blog by Ann Hill

For students who do not want to do the work, but want a degree I have learned teaching them with respect goes a long way.

Procrastination | New blog by Coleen Poitinger

I found the information explained on how to communicate with students who procrastinate to be especially helpful. By reminding them of their original goals, and advising that procrastinating is not on...