Online learners want to feel that they are part of a class or program and that they are valued as students.  The more they can become engaged in the course the more they will feel they are contributing to the learning process. This group is for educators who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 


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Online Communication Strategies | Origin: EL201 | New comment by Kenneth Marek

Communication and validation of student emails is important for success.  Many small issues porblems or concerns can be handled effectively with clear and supportive communication.

The Role of Technology | Origin: EL201 | New comment by Kenneth Marek

The role of technology is an importnt pieece of the educational experience.  The students of today are savy and skilled with the use of technology that many instructors did not have when they...

Understanding Online Learning | Origin: EL201 | New comment by Kenneth Marek

To think the first on line class was in 1960 is incredible.  To see how far we have come and how far we can continue to grow for on line instruction is uniquely challenging and exciting. ...

Linking Relationships to Retention | Origin: EL201 | New comment by Kenneth Marek

Effective and supportive communication is crucial to student retention.  Kind of like a safety net to catch anyone who may fall off track and need additional support, communication lets them...

Making Your Course Accessible | Origin: EL111 | New comment by Marilyn Charmant

  I learned that the Universal Design concepts is very important in a designing course, the professor have the responsibility to meet multiple ways to teach a lessons for all students...

Assistive Technology (AT) Tools | Origin: EL111 | New comment by Marilyn Charmant

I learned that the assistive technology is the principal element for the students with disabilities.  This technology was designed to create independence in the students with disabilities. We...

Legal Obligation | Origin: EL111 | New comment by Marilyn Charmant

I learned that the students are protected against discrimination based on race, national origin, and color; that they will be have an equal education.  Then several years later, the people is...

Online Learners with Disabilities | Origin: EL111 | New comment by Marilyn Charmant

I learned that the students with disabilities have more opportunity to study using electronic way to complete the lesson, because have more space in physical locations, space availability and more...

Online Communication Strategies | Origin: EL201 | New comment by Marilyn Charmant

I learned that the communication is a principal elements in the online course.  The professors need to communicate with positive language all the time, and keep the nonverbal cues. 

Engaging Online Learners | Origin: EL141 | New comment by Kenneth Marek

The concept of welcoming students from many differnt people in your organization and how important that is to make students feel not only welcome but wanted and valuable.