Online learners want to feel that they are part of a class or program and that they are valued as students.  The more they can become engaged in the course the more they will feel they are contributing to the learning process. This group is for educators who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 


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EL 140 | New blog by Cozetta Hossain Carter

My Wisdom with educating come from people being drawn to me as a person first. Then I establish a relationship with them even if it is 5 min. conversion. It may be about how are they doing or how can ...

Foundational Personality Trait Models | Origin: EL117 | New comment by Fancy Kumararaja

people tend to gather and group themselves according to their prosonality

Social Networking | Origin: EL110 | New comment by Alberto Vasquez

The only Social Media I use is LinkedIn. I could give facebook a try but I'm afraid what happened last time will happen again. As soon as I created a MySpace account and started reaching out to...

Engaging Online Learners | Origin: EL141 | New comment by Gina Grant

I feel my faculty have a good ideas on how to keep students engaged, it is sometimes the extra time it takes to create various activities and also have the time to provide meaningful feedback to keep...

Measuring Good Communication | Origin: EL105 | New comment by Gilissa Hagedorn

Rubrics are important to make assessing student progress effective and easier.  As with the previous modules, communication remains an important factor in online learning.  

Helping Students Communicate Effectively Online | Origin: EL105 | New comment by Gilissa Hagedorn

I have learned to make sure all rules and expectations are clearly stated in the syllabus.  Different generations communicate differently so different ways of delivering content should be...

Civility and Managing Overall Communication | Origin: EL105 | New comment by Gilissa Hagedorn

As the instructor, I need to set the guidelines of effective communiation, let the students know what will or will not be acceptable.  I must encourage participation in the discussion groups but...

Technology Tools for Effective Communication | Origin: EL105 | New comment by Gilissa Hagedorn

I have learned that it is important to utilize all forms of technology and software available.  It is also important to make sure the tool is an effective form of communication and works well...

Connecting Instructors’ & Students’ Personality Traits | Origin: EL117 | New comment by Lakeshia Walton

This is helpful because teaching different students with various personality traits can be difficult if you are unable to identify them. Also, putting students in groups and having them work on group...

Successful Instructors’ & Learners’ Personality Traits | Origin: EL117 | New comment by Lakeshia Walton

It was interesting to see this standpoint to have a more productive classroom environment. This will help get more students engaged by knowing how and why it is important to shift gears. Knowing your...