Online learners want to feel that they are part of a class or program and that they are valued as students.  The more they can become engaged in the course the more they will feel they are contributing to the learning process. This group is for educators who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 


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Online Persona | Origin: EL108 | New comment by Alejandro Sevilla

A few things I learned from the reading was the emphasis of time management. That is, I will plan on creating a detailed syllabus and post assignments, deadlines, and expectations for every course...

Measuring Good Communication | Origin: EL105 | New comment by Victoria Diartt

I learned the importance to give detailed rubrics to the students so they can have good communication in the discussion forums.  

Helping Students Communicate Effectively Online | Origin: EL105 | New comment by Victoria Diartt

I learned that to communicate effectively online I need to understand the different type and generation of students and how they communicate differently.  

Civility and Managing Overall Communication | Origin: EL105 | New comment by Victoria Diartt

I learned the importance of clearly explain the expected communication in the course since the beggining given the students the guidelines will be beneficial for the complince.  

Technology Tools for Effective Communication | Origin: EL105 | New comment by Victoria Diartt

I learned how important is to evaluate our communication tolls formative and summative to garany student satisfaction.  

Linking Relationships to Retention | Origin: EL201 | New comment by Allysen Banks

The technical school where I work recently had to change to remote learning for a few months due to the Covid epidemic. Majority of the students who come to our school do so because a lot of what we...

Online Learners with Disabilities | Origin: EL111 | New comment by Lisa Hershey

Two things strike me about this topic. I am concerned about the students with hidden disabilities who do not reveal early on.  This is detrimental to their success.  As noted, we cannot ask...

Online Communication Strategies | Origin: EL201 | New comment by Lori Swanson

Communicating positively with students can help get your point across without creating stress. Having empathy will help you communicate without putting too much stress on the student.

The Role of Technology | Origin: EL201 | New comment by Lori Swanson

Technology is critical in the online environment. Instructors will probably stick with pc's or laptops but students will use several methods including phones. Software and LMS have to let you deliver...

Understanding Online Learning | Origin: EL201 | New comment by Lori Swanson

I didn't realize online learning started so early. Technology has completely changed education. Online education is very competitive. I didn't realize employers have a positive attitude towards...