Online learners want to feel that they are part of a class or program and that they are valued as students.  The more they can become engaged in the course the more they will feel they are contributing to the learning process. This group is for educators who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 


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Online Persona | Origin: EL108 | New comment by Ashley Rembert

I learned that online classes have to be very structured and well put together for all students.  Not every student learns the same way and some will have trouble with online classes. ...

Engaging Online Learners | Origin: EL141 | New comment by Shawn Pratte

I have learned there are many ways to engage online learners. Many of the techniques are going to be different for every class and every type of online learners. I would need to learn each students...

Civility and Managing Overall Communication | Origin: EL105 | New comment by Brandi Barry

I have learned the importance in setting rules, boubdaries, and clear expectations. Since I have been a part of an online class, a lot of this has seemed like common sense to me. However, this will...

Successful Online Learning Techniques | Origin: EL108 | New comment by Carey Fabacher

Many times students succumb to the pressure of school, work, and other activities with which they are involved. There are certain skills needed to succeed in the online environment; however, it is...

Technical Skills | Origin: EL108 | New comment by Carey Fabacher

It is important to use a variety of tools for successful communication in an online course. Each tool provides a unique ability to engage students and the instructor in meaningful dialog.

Non-Technical Skills | Origin: EL108 | New comment by Carey Fabacher

 the key is to help students understand why the content is important to learn and that you care about their achievement of the learning outcomes. 

Online Persona | Origin: EL108 | New comment by Carey Fabacher

I learnedfrom this Students should realize that online classes require as much time and commitment (or more) than traditional face-to-face classesmodule that 

Measuring Good Communication | Origin: EL105 | New comment by Carey Fabacher

I have learned Guidelines must first be provided and then the instructor must monitor the discussion to assess the direction and content. Without this monitoring, there is a risk of minimal...

Helping Students Communicate Effectively Online | Origin: EL105 | New comment by Carey Fabacher

 but any rules, are best articulated in the syllabus or course handbook.

Civility and Managing Overall Communication | Origin: EL105 | New comment by Carey Fabacher

Guidelines for communication or Communication Codes of Conduct help students understand communication rules and consequences for not following the rules.