Online learners want to feel that they are part of a class or program and that they are valued as students.  The more they can become engaged in the course the more they will feel they are contributing to the learning process. This group is for educators who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 


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Making Your Course Accessible | Origin: EL111 | New comment by Anne Davidson

There are so much information and resources available to assist educators in desigining lessons for their learners.  I find that it's already a challenge authoring course work for non-disabled...

Assistive Technology (AT) Tools | Origin: EL111 | New comment by Anne Davidson

I am absolutely amazed at all the technology avaiable for disabled persons.  By becoming aware of resources and identifying the learner's disability situation, we could offer an educated...

Legal Obligation | Origin: EL111 | New comment by Anne Davidson

I was surpirsed to hear that the number of "disabled" students was so high.  With so many regulations, Acts, and programs, it is such a challenge for educators to be aware.  It is extremely...

Linking Relationships to Retention | Origin: EL201 | New comment by Cynthia Koshko

I have always understood the importance of communication with students, however, after reading this information I realize that I didn't know how impactful this area was to all higher education...

Helping Students Communicate Effectively Online | Origin: EL105 | New comment by Kathleen Kuznar

I think knowing a bit about the different generational groups is very helpful in communication with students. In my experience, I have seen differences between the groups. The older students often do...

Technology Tools for Effective Communication | Origin: EL105 | New comment by Kathleen Kuznar

In a time when many new applications or communication tools are available, I think it is really important to determine the best tools to use. I am glad the content in this course said an instructor...

Online Communication Strategies | Origin: EL201 | New comment by Hovhannes Mgrdichian

Online communication with students should include cohesive, affective, and interactive statements. It gives students the idea that the instuctor is caring, socialable, and suppotive.   

The Role of Technology | Origin: EL201 | New comment by Hovhannes Mgrdichian

There are many online learning programs that can be used to engage students. For example, student information systems, learning management systems, web portals, and student relationship management...

Understanding Online Learning | Origin: EL201 | New comment by Hovhannes Mgrdichian

I have learned that online learning is preferred by students who have a lot of other responisbilities and is sometimes more convenient.  

Linking Relationships to Retention | Origin: EL201 | New comment by Hovhannes Mgrdichian

Interactions between students, faculty, and staff plays a major role in students' decision to leave or stay in school as well as retaining information. When there is a positive relationship and...