Online learners want to feel that they are part of a class or program and that they are valued as students.  The more they can become engaged in the course the more they will feel they are contributing to the learning process. This group is for educators who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 


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Successful Online Learning Techniques | Origin: EL108 | New comment by Billie Mikus

contact the students often and communication on both parties is important   

Technical Skills | Origin: EL108 | New comment by Billie Mikus

How much social media plays a big part in learning .  

Civility and Managing Overall Communication | Origin: EL105 | New comment by Amulya Vangalapudi

Establishing  guidelines for methods of communication is important, S2I, I2S, S2S. using email, text, and informing students the time frame  to expect a reply to these communication...

Technology Tools for Effective Communication | Origin: EL105 | New comment by Amulya Vangalapudi

Require students to post questions and answers to a Frequently Asked  Questions (FAQ) discussion board Check email ...

Online Communication Strategies | Origin: EL201 | New comment by Samuel Beaumont

Lacking nonverbal cues, online communication presents unique challenges for instructors and support staff when interacting with their students.  It is important to always be positive, use...

The Role of Technology | Origin: EL201 | New comment by Samuel Beaumont

Technology is essentially the backbone of online learning.  I recall the days of distance learning before the internet when it was conducted using snail mail and video tapes as the instructional...

Understanding Online Learning | Origin: EL201 | New comment by Samuel Beaumont

 Regular communication with the student from the time they submit an inquiry about their program of study to the time they graduate is important.  Students need to feel safe to ask...

Linking Relationships to Retention | Origin: EL201 | New comment by Samuel Beaumont

Student retention is about relationships between the faculty and staff and the learner.  It is about providing an adequate support network in which the student knows they are cared for and that...

Online Persona | Origin: EL108 | New comment by Michael Tillman

Interaction in post and discussion as it relates to the course are reflective to the student and help guide them through the course. Be concise with bites of information giving realistic timelines...