Online learners want to feel that they are part of a class or program and that they are valued as students.  The more they can become engaged in the course the more they will feel they are contributing to the learning process. This group is for educators who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 


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engaging | New blog by Tracey Lee

One thing that must be done in the adult online environment is to engage with the students. This can be via blog, video, live lecture. It is important to know that the Instructor is available and able...

Providing feedback | New comment by Tonya Smith

Prompt feedback is important as students are eager to see the result of their work and to keep them engaged. This also shows the instructors engagement and interest in the student's...

Providing feedback | New comment by Tonya Smith

Gina,  I agree, prompt feedback is important in the learning process. I like to provide a lot of feedback for the student as it may help them produce stronger work in the future.  Tonya

In the Flow of Communication | New comment by Gina Causey

Hi Lauree, I like to include Memes to encourage students to stay the course.  

Providing feedback | New discussion by Gina Causey

I think prompt feedback is one of the best ways to help students stay engaged as they see how to improve next time.   Gina

Sharing Resources - Additional Information | New blog by Shawn Marsh

I try to provide efficient/effective and constructive feedback - reminders to review, redo and complet assignments.   I also provide written documents and additional videos to help with the ...

Leading from a distance | New discussion by DOUGLAS BRISTOW

Online educators have to use the course shell, discussion questions, interactions, announcements, emails and even post creative videos to actively engage their students.  They do not have the opp...

Students who fail to try! | New comment by Cesar Diaz

In my classes I use videos to provide the student with the instructions of the assignments and I have obtained good results since students can access these videos whenever they can and as many times...

Best Practices | New blog by Jeffrey Carstensen

Use strong outlines to direct behavior  

Online Learning | New blog by Jennifer Birt

This course has been good tor ead to give me ideas for the future with my online courses.