I liked the way the information was broken down in these sections. It outlined the common compentencies that could and do help classify common online classroom issues. However, knowing these does more than just explain what the problem can be. If instructors/designers know these are common (especially if they recognize these issues occurring in their real classes), the competencies can be used to ask "what can I provide to help meet these competencies?"
Regardless if learners fit the typical demographic, there can still be additional resources provided to help meet the competencies needed as long as students are at the… >>>