Online learners want to feel that they are part of a class or program and that they are valued as students.  The more they can become engaged in the course the more they will feel they are contributing to the learning process. This group is for educators who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 


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Engaging Online Learners | Origin: EL141 | New comment by Shanicie Williams

This module has taught me how to keep the students engaged. The most interesting thing that I learned was to provide the directions in multiple ways.  I usually assumed that students would...

Engaging Online Learners | Origin: EL141 | New comment by Peter Chin

Reaching out to the students and helping to motivate/inform them is key. Getting to know them through the introductions, having clear communication about what is expected, and providing gentle...

Legal Obligation | Origin: EL111 | New comment by Doug Blymier

  On top of planning our lessons we need to keep in mind th ADA,  Does the school provide those things listed below? I know most are trying to get away from supplying telecommunications...

try hard | New blog by Daniel Villa

Try your hardest an bestest 

Online Learners with Disabilities | Origin: EL111 | New comment by Doug Blymier

I would have not considered all of these to be disabilities, Hidden disabilities include but are not limited to:   Other non-defined disabilities Speech impairments Hearing...

Andragogy in Online Learning | Origin: EL140 | New comment by Kenneth Poole

This course confirmed Knowles Theory of Adult learning by providing the four principles of Androgogy followed by the 4 Rs; 1) Respectful relationships; 2) Responsive facilitation; 3) Reality-based...

Engaging Online Learners | Origin: EL141 | New comment by Julie Lidberg

I have been teaching online for 16 years.  I learned that the school I teach at already does most of what this video covered so we have done a great job on keeping up with this.  The only...

Online Communication Strategies | Origin: EL201 | New comment by Yvonne Bailey

Communication during online teaching using advance relational skills appears to be effective.  Constructing theses types of emails can help students feel acknowledged, respected and...

Online Communication Strategies | Origin: EL201 | New comment by Martha Davila

Communication is the key word...In person or online people adapt better and feel the caring gentle side of an individual

The Role of Technology | Origin: EL201 | New comment by Yvonne Bailey

I find it interesting to hear how there is current technology available that can help support the student with services and help with their involvement. Institutions can take between 3-5 years to...