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Online learners want to feel that they are part of a class or program and that they are valued as students.  The more they can become engaged in the course the more they will feel they are contributing to the learning process. This group is for educators who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 

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Dealing with Procrastinators | New comment by JUDITH DACUNTO

i teach a blended learning course where I have face-to-face with my students several times a week.  I suggest that they use whatever technology or skills they use to remind themselves of other...


Importance of individualized feedback in addition to Rubric | New discussion by Katherine Conway

The Rubric can often become an automated response that is comprised of clicking on multiple criteria boxes with little individualized or meaningful feedback included in the process. Generic responses ...

In the Flow of Communication | New discussion by Lauree Russell

At the conclusion of  EL111, I realized that I had gotten into a habitual systematic communication which serves a large population of students, but not possibly be reaching those with various lea...

Introduction of Course | New discussion by Carmen Gorsev

Hello students welcome to course xyz. Please see my contact info in case you have any questions.

How does one engage a student that does not speak English well? | New comment by Silvya Diaz

Reply to Marie Moran's post: I strongly agree. The use of images is very useful when someone is learning in a different language. also, the use of videos/audios for the class or  links to blogs...

Communication | New blog by Cassandre Milien

Hello all,   I do believe in the benefits of establishing thorough communication in my online courses. I never want my students to guess or assume things when it comes to online courses. Establ...

Engaging with Online Students | New file by Margaret Ludlam

Two things I've picked up from other online instructors: 1) a Joke of the Day (not my thing, but it worked for my colleague--when I tried it, it was an effective ice breaker) 2) daily requirement fo...

EL110 Training | New blog by Gina Causey

I have learned more about social networking, including microblogging and blogging. As an online instructor, I think this content can be beneficial as I communicate with students and promote student le...

Dealing with Procrastinators | New comment by Manana Bebnadze

I found tips to eliminate procrastination helpful.

Know Thy SELF! | New comment by Manana Bebnadze

Thanks for sharing it, Melissa. I find it very useful indeed, and not only for my students.