Online learners want to feel that they are part of a class or program and that they are valued as students.  The more they can become engaged in the course the more they will feel they are contributing to the learning process. This group is for educators who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 


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Online Communication Strategies | Origin: EL201 | New comment by Brian Swartz

Be positive, acknowledge concerns, show confidence and students will feel you have a personal interest in their success which will in turn boost their chances of success.

The Role of Technology | Origin: EL201 | New comment by Brian Swartz

The Role of Technology is the future of learning. Key technology systems such as traditional student specific records, school and department web sites, now include several LMS, various portals...

Understanding Online Learning | Origin: EL201 | New comment by Brian Swartz

Technology-enhanced instruction is here to stay and growing at an accelerating pace. Motivated and well prepared students will succeed in online or face to face learning environments. Traditionally...

Linking Relationships to Retention | Origin: EL201 | New comment by Brian Swartz

Linking relationships to retention, Tinto’s (1993) Student Integration Model asserts student dropout is driven by two primary issues, failure to find a social connection and failure to embrace...

Online Learners with Disabilities | Origin: EL111 | New comment by Peter Surowski

I really like the tip in this unit to try presenting things in several different ways. My mind is already rolling on different ways I can do that.  

Making Your Course Accessible | Origin: EL111 | New comment by Scott Olsen

The importance of Universal Design and the opportunity for students to access material is underlined by the fact that much disability remains hidden. It is not only for the student that is known to...

Assistive Technology (AT) Tools | Origin: EL111 | New comment by Scott Olsen

Thoughtfulness and planning ahead go a long way to precluding accessibility issues. Understanding what options are available and pairing those options to meet course objects require an effort but...

Legal Obligation | Origin: EL111 | New comment by Scott Olsen

While there has been tremendous progress through the years, the advent of technology and various pedagogical practices that benefit some students clearly can be a hindrance to others. Developing a...

Online Learners with Disabilities | Origin: EL111 | New comment by Scott Olsen

There are many challenges to be considered, not the least of which is how to open learning opportunities and how to keep peripheral processes from obstructing access to primary course material.

Successful Online Learning Techniques | Origin: EL108 | New comment by Richard Ullery

At our school/campus we have just moved to a blackboard based system. This is putting greater pressure on the student to their part (if you will) of the learning process. It quickly becomes clear...