Online learners want to feel that they are part of a class or program and that they are valued as students.  The more they can become engaged in the course the more they will feel they are contributing to the learning process. This group is for educators who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 


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Code of Communication Conduct | New discussion by Charlotte Strauss

In my Marketing Class, we have a beginning of the semester activity where we develop a Class Code of Conduct - we brainstorm in small groups then bring all ideas together for the class to then develop...

Civility and Managing Overall Communication | Origin: EL105 | New comment by Charlotte Strauss

Creating a safe community for learning demands that civility in communication between I2S, S2I, and S2S is expected and directed.  Clear expectations, rules, and consequenses must be outlined...

Useful tool for engaging online learners | New comment by Linda Biron

I love Google Earth so I can see how the instructor created a great learning environment!

Successful Online Learning Techniques | Origin: EL108 | New comment by Linda Biron

In the Preparing Students to Become Good Online Learners course, module four, Successful Online Learning Techniques, I learned how critical planning and goal setting can be. People must identify...

Measuring Good Communication | Origin: EL105 | New comment by julia Spencer

In addition to providing a rubric for online communication within our community, I think I will have to actually teach this skill, using one of our earliest units, and building a model discussion...

Helping Students Communicate Effectively Online | Origin: EL105 | New comment by julia Spencer

Before I can ever start with content I will have to teach my students how to be successful online.  How to communicate properly with me and each other, how to adequately respond to discussion...

Non-Technical Skills | Origin: EL108 | New comment by Tracie Buffaloe

A lot of students know how to text very well.  But they often forget when they send emails or type essays that they should not use text.  Therefore, it is important to take a few minutes to...

Civility and Managing Overall Communication | Origin: EL105 | New comment by julia Spencer

My own children have had assignments with a due time of midnight on a certain day.  I have set some deadlines similarly, thinking I was giving students more time to complete and turn in...

Measuring Good Communication | Origin: EL105 | New comment by Betsi Roelofs

Rubrics help both teacher and student know what expectations are and fairly assess whether or not those expectations have been met.   

Technology Tools for Effective Communication | Origin: EL105 | New comment by julia Spencer

I learned that a key to success is letting students know how often you expect them to check email, post responses, etc.  When we very abruptly transitioned to an online format thanks to...