It was interesting to learn more of of intermediate and advanced writing practices. Most of them that require more personal interactions are out of my element as those weren't considered "professional" ways to communicate. I would be more interested in incorporating the ARCs model.

I learned about different resources used for educational technology trends and what each provide. These will help stay current with trends that may be applied to my institution (or at least see what other competing schools may be providing).

Good communication must be specific.  Students must understand what an instructor means and expects from them!

Since physical presence is limited or nonexistent, online instructors must make every effort to maintain a sense of presence!

It's certainly very important for the instructor to set and maintain a civil tone for online communication, both among students and between students and teachers!

I've learned that all online tools for communication fall into three major categories and have unique purposes.  They're not interchangeable!

I liked the way the information was broken down in these sections. It outlined the common compentencies that could and do help classify common online classroom issues. However, knowing these does more than just explain what the problem can be. If instructors/designers know these are common (especially if they recognize  these issues occurring in their real classes), the competencies can be used to ask "what can I provide to help meet these competencies?"

Regardless if learners fit the typical demographic, there can still be additional resources provided to help meet the competencies needed as long as students are at the… >>>

I learned that gaming and simulations can connect content to real life learning.

I've learned that gaming has multiple beneficial applications for learning. However, its use as an engagement strategy provides immense opportunities for learning ownership. 

It was interesting to learn the difference between customer service and helping students when it comes to developing a working alliance. In the past, I had been told that to be in academic advisement, we needed strong customer service skills which does help, but as long as the endgoal of helping vs satisfying and serving is kept in mind. This will help in training future team members in interacting with learners.