Online learners want to feel that they are part of a class or program and that they are valued as students.  The more they can become engaged in the course the more they will feel they are contributing to the learning process. This group is for educators who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 


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Engaging Online Learners | Origin: EL141 | New comment by Aileen Paez

A few things for sure that I have learned: 1. Although I pride myself in timely feedback, I do recognize that it is not always effective and detailed enough. All of these are necessary. 2. I think...

Measuring Good Communication | Origin: EL105 | New comment by Nancy Tosh

The aspect of this section that has given me the most to ponder is being a "guide on the side" versus a "sage on the stage." I think I am a guide or facilitator in discussions, but I do post a lot. I...

Helping Students Communicate Effectively Online | Origin: EL105 | New comment by Nancy Tosh

The course stated students need the following: open mindedness communication (written and verbal) self-motivation self-discipline time management computer competency critical...

Blogging | Origin: EL110 | New comment by Annabella Roque

Blogging allows for learning to go beyond online structure. It allows students to elaborate and be as expressive as they want to be, as long as they follow online etiquette. Like mentioned in...

Civility and Managing Overall Communication | Origin: EL105 | New comment by Nancy Tosh

I learned about putting netiquette rules in the rubrics and I think that's an excellent idea! I work at a school where the majority of assignments are due Sunday at 11:59 pm and I concur with the...

Microblogging | Origin: EL110 | New comment by Annabella Roque

Microblogging in my opinion, are answers that are concise and to the point. In other words, giving a character limit is basically letting the student know they need to give the facts and answer what...

Social Networking | Origin: EL110 | New comment by Annabella Roque

Social networking especially in today's society is crucial. It has become a tool that you have no choice but to use it, because everyone around you is using it. Back then it was all about staying...

Media Hosting and Sharing | Origin: EL110 | New comment by Annabella Roque

What I gathered from Media Hosting and sharing is that it can definitely be a plus because students and online instructors can use a variety of tools to further their education in the online world....

Technology Tools for Effective Communication | Origin: EL105 | New comment by Nancy Tosh

Most of what I learned here was review of what I already know. I was reminded of several technologies that I have not used for a while, such a Skype. I did like the advice to check with students...

Making Your Course Accessible | Origin: EL111 | New comment by Rakhsheed Siddiqui-Lane

Universal design is essential for all learners. To be provactive the tool should be flexible in use, simple and intuitive and tolerant in errors. I think Media Access Generator (MAGpie) is ideal.