Instructors need to know how to manage the flow of instruction in their classes while engaging all of their students in the learning process.   Managing student behavior is a necessity if courses are going to achieve the stated goals and objectives.  This group is for educators who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance.