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i find that i am using many of these ideas , but just need to tweek a bit.. 

As a new instructor we can worry about things that may never happen. 

going over the expectations and the course syllabus at the beginning of the course is important and can be done in a way that incites energy and fun into the class

Staying calm is the key.  Just be an active listener.  No advice.  

I have learned many situations to avoid being an instructor. I will take them into account as a reminder not to practice them. 

I learned many different ways to handle angry and cheating students. With an angry student, listening is the most important. Policy and procedure when it comes to cheating must be known and enforced. 

Presenting syllabi in multicolor text and paper to increase attention and retention are a great tool I picked up from this course. 

It's sad that young adults and older adults would act like children in the classroom. But they do and we have to address the issues. So, I learned how to handle a student who disrupt the class.

Take the time to prepare, keep it professional and educational

Setting boundaries is a key first step for behavioral expectations, if a difficult situation arises listen or giving a student time to express themselves helps resolve the issue, also  having backup and notes to explain your actions

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