When a student asks a question, an instructor's automatic reflex is to provide a response. To be the most effective instrucor, one of the strategies I have learned from this course is to practice reflective listening. Reflective listening is a communication strategy that can enhance instructor's understanding of what the student is saying and reflecting it back. I remember "reflection" as one of the therapeutic communication techniques that we should employ with our patients. I have not considered it a technique to apply to my students. But it has to be a conscious effort to do so, because one has to actively listen - pause, listen - before responding.