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I really enjoyed this course on customer service. It has really opened my eyes to the fact that we need exceptional customer service to retain students. This course has also opened my eyes to some issues at my univeristy that need to be fixed. I have also realized the customer service and retention is the responsibility of everyone in the Univeristy. I have also learned that customer service comes from the top down which means that the exceutive team sets the standard on customer service.Add Comment
Customer Service is very important in any line of business. It can make and break a business' success rate and also effect the moral of those who work for the business. Serving the Customer should be the most important factor and the key to making all parties happy and effectively working well together.
I think that in any business there is a consumer, and a product or service. Although not so obvious, students and their parents are the consumers of the school, and without them the school will not succeeda.It is essential to do what the consumer wants, and this means understanding how they feel, how they shop, etc. Focusing business around the consumer is a win-win for both sides